FREQUENTLY ASKED QUESTIONS TAXI ARNU
Answers about ride requests, payment, group journeys, child seats, mobility aids and scheduled medical rides.
General Questions
Which areas do you serve?
Our main service area is Gelsenkirchen and the Ruhr region. Long-distance journeys and airport transfers can be requested individually.
Is TAXI ARNU available around the clock?
Ride requests can be sent at any time by phone, WhatsApp or online. A specific ride becomes binding only after personal confirmation.
How can I request a taxi?
Call 0159 0642 6696, send the journey details by WhatsApp or use the request form on the homepage.
Which details are required?
Please provide pickup point, destination, date, time, passenger count, luggage and special requirements such as a child seat or rollator.
Fares and Payment
How is the fare calculated?
Within the compulsory fare area of Gelsenkirchen, the prescribed taxi tariff applies. The fare is normally determined by the taximeter and may not be increased or reduced.
Can I pay by card?
Yes. Card payment is available and no separate card-payment fee is charged.
Are fixed prices possible?
Permitted fixed fares or price agreements for journeys outside the compulsory fare area are agreed before the journey begins.
Can I receive a receipt?
Yes, a receipt can be issued for the journey.
Special Journey Requirements
Can a rollator be transported?
Yes, a rollator can be transported together with the passenger. Please provide its type and size when requesting the ride. Wheelchair transport is not promised.
Which child seats are available?
Booster seats are available. The large vehicle also has child seats with backrests for children from approximately one year of age. Child seats for the smaller taxi and infant carriers must be requested in advance.
How many passengers can travel?
The largest vehicle has space for up to eight passengers. Luggage and child seats may reduce the available passenger capacity.
Do you provide medical rides?
Yes, scheduled non-emergency taxi journeys to practices, clinics, rehabilitation or dialysis can be requested. No medical care is provided. In an emergency, call 112.
Requests and Advance Booking
How early should I request a ride?
For airport transfers, group journeys, child seats and fixed appointments, an early request is recommended.
Can I request a taxi for someone else?
Yes. Please provide the passenger's name, an accessible phone number and the complete journey details.
How do I change or cancel a request?
Contact us as early as possible by phone or through the agreed communication channel.
Is an online request already a confirmed booking?
No. The ride becomes binding only after personal confirmation from TAXI ARNU.
Safety and Procedure
Is the taxi service subject to legal requirements?
Yes. Taxi journeys are carried out under the applicable passenger transport regulations.
Are the vehicles inspected regularly?
The vehicles used must meet the required technical and operational standards.
Do I have to wear a seat belt?
Yes. Passengers must use the available seat belts in accordance with legal requirements.
Additional Services
Do you provide airport transfers?
Yes. Transfers to regional and more distant airports can be requested.
Do you provide courier journeys?
Courier journeys for documents and small consignments can be requested after the contents, route, timing and handover have been checked.
Are shopping or errand journeys possible?
Such journeys can be arranged after the scope, payment, delivery address and availability have been agreed.
Still have a question?
Send your question or complete journey details. We will respond personally.